1. Who we are
This website is run by Memory Jewells, India. In this policy, "we" and "us" mean Memory Jewells; "you" means anyone who visits our website or buys from us.
For any question about your data, contact us:
- Email: admin@memoryjewells.com
- Phone / WhatsApp: +91 81303 60609
2. What information we collect
We collect only what we need to make and deliver your jewellery. We do not need an account from you; you track orders with your order number.
| What | Examples | When |
|---|---|---|
| Contact details | Name, phone number, WhatsApp number, email (optional) | At checkout |
| Delivery address | House and street, landmark, city, state, PIN code | At checkout |
| Your photo(s) | The image you upload to be placed inside your jewellery | When you add a personalised item to the cart |
| Order details | Items, options, price, coupon, order notes, payment method, order and delivery status | When you order |
| Payment confirmation | Payment ID and status from Razorpay. We never see or store your full card number, UPI PIN or bank login. | When you pay online |
| Reviews | Name, star rating, review text, optional email | When you write a review |
| Technical data | IP address, browser and device type, pages visited, cookies (see section 5) | When you use the website |
We do not knowingly collect sensitive data such as health, religion, caste or financial account details. Please do not upload photos of other people without their permission.
3. Why we use it
By placing an order or submitting a form, you agree to us using your information for these purposes:
- Making your jewellery: placing your photo in the piece you ordered.
- Delivering it: sharing your name, phone and address with our courier.
- Verifying Cash on Delivery orders: sending a one-time code to your WhatsApp number.
- Keeping you updated: order confirmation, a product video before dispatch, shipping and delivery updates on WhatsApp, SMS or email.
- Customer support: answering your questions, returns and exchanges.
- Showing reviews: publishing your name (first name and last initial), rating and review after we check it. Your email is never shown.
- Running and improving the website: security, fixing errors, and understanding which pages are useful.
- Advertising: measuring our Google ads and showing our ads to people who visited the site (see section 5).
- Legal duties: tax and accounting records, and requests from authorities where the law requires.
We send marketing messages only if you agree to receive them, and you can stop them at any time by replying STOP or contacting us.
We do not sell your personal information. We share it only with the companies that help us run the shop (payments, courier, WhatsApp and SMS messages, website hosting and Google analytics), only as much as each needs, or when the law requires it.
4. Your photos
Your photos are used only to make your jewellery.
- Who sees them: only our production team, and you in the product video we send before dispatch.
- Never public: we never post your photo on our website, social media or ads unless you give us written permission.
- Where they're kept: on our shop server, at a private web address that is not listed or searchable.
- How long: we delete uploaded photos 30 days after delivery, so we can remake a piece if something goes wrong. Photos uploaded to a cart that never became an order are deleted after 30 days.
- Delete sooner: you can ask us to delete your photo at any time (section 7).
By uploading a photo you confirm that you have the right to use it, including permission from anyone shown in it.
5. Cookies and tracking
Cookies are small files your browser stores. We use two kinds:
- Needed for the shop to work: remembering your cart and keeping checkout secure. The site cannot work without these.
- Statistics and advertising: Google Analytics and Google Tag Manager count visits and show which pages are useful; Google Ads measures whether our ads lead to orders and lets us show ads to people who visited our site.
You can block or delete cookies in your browser settings, and turn off personalised Google ads at adssettings.google.com. Blocking statistics and advertising cookies does not stop you from shopping.
6. How long we keep it, and how we protect it
| Information | How long we keep it |
|---|---|
| Your photos | 30 days after delivery (section 4) |
| Order, invoice and payment records | 8 years, as Indian tax and accounting law requires |
| Contact details and address on an order | As long as the order record |
| Published reviews | Until you ask us to remove them |
| Website statistics | Up to 14 months (Google Analytics setting) |
The website uses an encrypted connection (HTTPS). Payments are handled by Razorpay, which is PCI-DSS certified. Only our team members who need your information to fulfil orders can see it. No system is completely secure; if a data breach affects you, we will tell you and the Data Protection Board of India as the law requires.
7. Your rights
Under the DPDP Act you can ask us to:
- See: a summary of the personal information we hold about you and who we shared it with.
- Correct or update: it, for example a wrong address.
- Delete: it, including your photos, unless we must keep it by law (such as invoices).
- Withdraw consent: you gave earlier, for example to marketing messages. This does not undo what we did before.
- Nominate: someone to use these rights for you if you die or cannot act.
To use any of these rights, email admin@memoryjewells.com or WhatsApp +91 81303 60609 with your order number. We will confirm it's you and reply within 30 days.
8. Children
Our website is meant for adults. If you are under 12, please ask a parent or guardian to place the order. We do not knowingly collect data from children or show them targeted ads; if we learn we have, we will delete it.
9. Changes to this policy
We may update this policy when our services or the law change. The date at the top shows the latest version. For important changes, we will show a notice on the website.